Terms of purchase

Seller

Storyhug is run by a private individual in Sweden. Contact: support@storyhug.se.

The product

A personalised hardcover picture book (20 × 20 cm) made from the story, names and pictures you create on the site. You approve the full book in the preview before ordering.

Prices and payment

Prices are shown in your local currency on the order page and include VAT. Delivery is a fixed fee shown before you pay. You pay by card or Klarna through Stripe. The order is confirmed once the payment is approved.

Delivery

We deliver to Sweden, Norway, Denmark and Finland. Printing and delivery usually take 3–5 working days. If delivery is delayed by more than 30 days, you may cancel and get a full refund.

Right of withdrawal

Each book is made to your personal specification. Under the Swedish Distance Contracts Act (2005:59, chapter 2, section 11), the 14-day right of withdrawal therefore does not apply to personalised books. By placing an order you accept this.

Faults and complaints

If the book has a printing fault or is damaged in delivery, email us within a reasonable time (preferably within 14 days) with a photo. We will send a new book or refund you. Your rights under the Consumer Sales Act still apply.

Personal data

See our privacy policy.

Disputes

Contact us first. You can also turn to the Swedish National Board for Consumer Disputes (ARN, arn.se) or the EU online dispute platform.