Frequently asked questions
Prices, delivery, payment and returns in one place.
What does a book cost?
- Sverige: 499 kr + 49 kr delivery
- Norge: 499 NOK + 49 NOK delivery
- Danmark: 349 DKK + 39 DKK delivery
- Suomi: 49 € + 4,90 € delivery
What do I get?
A hardcover picture book, 20 × 20 cm, with your personal story and illustrations, printed on quality paper.
How long does delivery take?
Your book is printed and delivered to your home in 3–5 working days. Delivery is to Sweden, Norway, Denmark and Finland.
How can I pay?
By card (Visa, Mastercard, Apple Pay, Google Pay) or Klarna. Payments are handled securely by Stripe — we never see your card details.
Can I return the book?
Because every book is made personally for you, the 14-day right of withdrawal does not apply once you have ordered. If the book has a printing fault or arrives damaged, email us a photo and we will send a new book or refund you.
Can I change my book after ordering?
Email us as soon as possible at support@storyhug.se. If the book has not been sent to print yet, we can usually help.
What happens to the photos I upload?
Photos are only used to draw the characters in your book. Read more in our privacy policy.
Is the story real?
No — every story is fictional and written for the age you choose, from 2 to 6 years.
Didn't find your answer? Email support@storyhug.se.