Privacy policy

What we store

• Your book: story choices, names, uploaded photos, drawings and text.
• Your order: name, delivery address, email, phone number and the amount paid.
• In your browser we save a private book id so you can come back to your book. No advertising cookies are used.

Photos

Photos are only used to draw the characters in your book. They are sent to an AI image service to create the drawings and are never used for marketing.

Who receives data

• Stripe — handles payment. We never see your card details.
• Gelato — receives the print files and your delivery address to print and ship the book.
• AI services — create the story text and illustrations.
• Google Fonts — the site loads its fonts from Google.

Visitor statistics

We use Lovable's analytics to see how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. This is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

How long we keep it

Order details are kept as long as accounting rules require. You can ask us to delete your book and photos at any time.

Your rights

You can ask to see, correct or delete your data by emailing support@storyhug.se. You can also complain to the Swedish Authority for Privacy Protection (IMY).